FAQ

FAQ

What happens after I send my order ?

Once order is received, an acknowledgement of the order with the delivery/ship date will be emailed to the sender.
This is contingent upon receiving payment.

How long is the delivery once order is placed ?

It is typically 1 – 2 weeks upon receiving payment. However, an actual delivery/ship date will be advised in the acknowledgement email

Is there any additional charges other than what is calculated in the ecommerce website ?

There are no other charges from our side. However, local custom / excise charges may apply. For orders outside Singapore, a GST or VAT may also apply – these are to be borne by receiver

Can we make payment is USD or any other currency ?

At the moment all payments are in Singapore Dollars (SGD) only

The goods are delivered to my doorstep or I have to collect from another location ?

All goods are delivered to the address mentioned in the order. If delivery is required at another vicinity within the location, please indicate in the order

What if the delivered goods does not match my order ?

Please take picture and email within 7 days upon receiving the goods

How do I check on my order status ?

Do send us an email with your order number and your request